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Remote Access Management Program Report - 10/12/98

Acknowledgements

1 Remote Access to UC Davis

Purpose of Document

Existing Issues

Campus Needs for Remote Access Are Not Being Met

Costs of Meeting Campus Remote Access Needs Are Significant

Current Remote Access Service Has No Permanent Funding

Campus Constituencies Do Not Agree on the Campus' Role in Providing Remote Access Services

New Pricing, Based on Levels of Access Usage, Is Creating Critical Cost Containment Issues

The Campus Cannot Negotiate Significant Discounts or Service Level Agreements in the Current Commodity ISP Market without Leverage

Internet2 and CalREN2 Will Act As Demand Drivers for Increased Bandwidth All the Way to the Home Desktop

The Davis Region Is Low Priority for Service Providers of New, High-speed Communication Services

Campus Needs

Campus Community Perspective

Service Perspective

Recent Remote Access History

Context for Universal Access to Online Resources

Academic Environment

Administrative Environment

Ubiquity of Universal Access

Key Components of Universal Access

Sample Guiding Universal Access Principle

Sample Universal Access Goals

2 Recommendations

Advisement Bodies

Information Technology Policy Board

Academic Computing Coordinating Council

Administrative Computing Coordinating Council

Consultative Process to Determine Long-Term Approach

Recommendations to Be Submitted to the Provost

Service Provisioning Alternatives

No Role for UC Davis

Maintain Status Quo

Departmental Provisioning

Centralized Facilitation Role

Centralized Provision of All Remote Access Services

UC Davis Remote Access Alternatives Logic Flow Diagram

Needs Assessment and Evaluation

Communications

Consultation

Modifications to Service during the Consultative Process

New Authentication ID Required for Modem Users

Modem Pool Segments

Interim ISP Support

Risk Advisement

Supporting Remote Access for Faculty, Staff and Students

3 Usage Analysis

Analysis of Existing Modem Pool

Access

Analysis of Internet Traffic through the Modem Pool

Summary of Legacy Modem Pool Usage

Performance

4 Needs analysis

Importance of Access

Use of Access Resources: ISP, On-Campus Lab and Modem Pool

Ranking of Types of Access

Access to Equipment (Computers and Modems)

Uses of Remote Access

Attributes of Remote Access

Academic vs. Personal Use of Remote Access

Role of Campus in Providing Remote Access

Willingness to Pay

5 Technical & Market Analysis

Planning Horizon

Remote Access Technologies Overview

Remote Access vs. On-Campus Networking Costs

Cost of Existing 14.4 Modem Service

Cost of Expanding Campus Modem Service

Appendix A: Remote Access Improvement

Current Campus Remote and Network Access Improvement Projects

ResNet

RAMP

Commercial Access Services (Contracts with Internet Service Providers)

Distributed Authentication Services

Magic WAND (Wide Area Network Davis)

Wireless

Dynamic Host Configuration Protocol (DHCP)

Public Network Ports

Approaches at Other Universities

Comparison Institutions to Be Used

Summary of Findings

Appendix B: Financial Analysis Detail

One-time Costs Already Funded

One-Time Costs for Expansion

Remote Access Servers (Modems)

Communication Line Installation Charges

Installation Costs

Step Function Switch Cost

Develop Billing System

Annual Operation and Maintenance Costs

Internet

Line Charges

Depreciation

Equipment Maintenance

Technical Support

Operations and Maintenance Support

User Support

Billing

Communication Resources Overhead

Appendix C: Diagram of Expanded Modem Pool Services

Table of Contents | Acknowledgements | Section: 1 | 2 | 3 | 4 | 5 | Appendices